About Bob
As a native of Westbrook, Minnesota, I am delighted to be part of the Service Consultant team at Lexus of Wayzata. I am passionate about providing exceptional customer service, ensuring that every guest feels valued and respected. With a Bachelor of Science in Elementary Education and a deep understanding of hospitality, I am skilled at getting to know our guests and tailoring my approach to meet their unique needs. I believe in treating others as I would like to be treated, and I strive to create a comfortable and pressure-free experience. Outside of work, I am an avid sports enthusiast who enjoys football, wrestling, and track. I also find joy in woodworking and golfing, where I appreciate the precision and craftsmanship involved. I am grateful for the opportunity to work with such a dedicated team and support a brand that values customer satisfaction above all else. I am confident that my character qualities and unwavering commitment to our guests will continue to make me a valuable asset to Lexus of Wayzata.
Customer rating
4.9 / 5 based on 787 ratings (466 written reviews)
Recent reviews
☆☆☆☆☆ Excellent working with Bob Madson at Lexus of Wayzata, Minnesota. He is real treasure and takes the time to make everything is taken care of for the service of my Lexus. He always greets me and with professional advice keeps me directed in the way to best service my car. Reviewing my records on Lexus and is always helpful in explaining any items for my car. In a digital world it is always a pleasure to have a kind, thoughtful and knowledgeable person to talk sensibly through care and service! Always a pleasure when Bob Madson is involved in any time at Lexus. Bob Madson, exemplifies the highest level of service and professionalism! Thank you Bob Madson! Truly appreciate all his expertise, advise and courtesy.
— Cindy P. ,
Great experience and knowledge along with being responsive to the customer.
— Timothy M. ,
Very Good. He is very helpful, very knowledgeable, providing good customer service!!! Thank you, Bob
— Igor S. ,
Excellent…Bob always makes me feel valued as a client when I bring my vehicle in for service.
— Beverley M. ,
Bob is the best service representative that I’ve had in the 70 years. I’ve been driving a car very Customer conscious great job.
— Paul S. ,
Great
— Joseph K. ,
Bob is the best. Great customer service and communication!
— Blake H. ,
It was great. He is easy to work with and explains everything to me ahead of time.
— Debra A. ,
Excellent… Bob is wonderful to work with. His efforts keep my car in great working condition and for that I am very appreciative.
— James P. ,
I identified an issue and Bob quickly responded and made it right.
— Laureen F. ,