About Bob
As a native of Westbrook, Minnesota, I am delighted to be part of the Service Consultant team at Lexus of Wayzata. I am passionate about providing exceptional customer service, ensuring that every guest feels valued and respected. With a Bachelor of Science in Elementary Education and a deep understanding of hospitality, I am skilled at getting to know our guests and tailoring my approach to meet their unique needs. I believe in treating others as I would like to be treated, and I strive to create a comfortable and pressure-free experience. Outside of work, I am an avid sports enthusiast who enjoys football, wrestling, and track. I also find joy in woodworking and golfing, where I appreciate the precision and craftsmanship involved. I am grateful for the opportunity to work with such a dedicated team and support a brand that values customer satisfaction above all else. I am confident that my character qualities and unwavering commitment to our guests will continue to make me a valuable asset to Lexus of Wayzata.
Customer rating
4.9 / 5 based on 854 ratings (519 written reviews)
Recent reviews
Excellent
— Jerry L. ,
Bob, was very friendly and went out of his way to make me feel welcome. Bob also researched my car and made sure the part was ordered.
— Marcia W. ,
He was the best!
— Gregory M. ,
Exceptional service consultant.
— Yogesh P. ,
Excellent as always! Always communicates well and pleasure to work with!
— Bernard M. ,
great
— Paul H. ,
Wonderful customer service!
— Fayetta G. ,
Bob Madson is great and very professional!
— Rollin M. ,
Very good, quite frankly the best I have had with Lexus (been a customer for almost 10 year). In my past few times the customer service has been weak at best. Bob was great.
— David H. ,
Good stuff
— James R. ,