About Isak
I'm a Service Consultant from Salem, Oregon, currently working for Lexus of Wayzata. I went to Grand Canyon University and have also spent time travelling. Outside of work, I enjoy golfing and snowboarding. I'm dedicated to providing excellent customer service and finding practical solutions.
Customer rating
4.9 / 5 based on 188 ratings (128 written reviews)
Recent reviews
Isak provided superior, personalized service that addressed all of my concerns. He arranged my check-out in advance, knowing he would be busy with a client at the time. Above and beyond!
— Joseph G. ,
Isak did a great job with us
— Jeffrey K. ,
To be fair, work and communication while vehicle at Lexus was great. Unfortunately, there was No follow through regarding issues arising after I paid and picked up vehicle. First was asking for invoice to be mailed or emailed. Never received. Second was that I couldn’t open trunk of vehicle after pick up. Emailed and texted Isak but no response. The trunk issue was not a problem when I dropped car off so something happened while there. Disappointing that I did not receive response. This is the opposite of the service I received from my Genesis dealership; called service manager and he responded within 24 hours and it was just a question regarding Apple carplay. I’m sharing this so Lexus knows that Genesis is your competition.
— Sarah C. ,
He was very customer oriented and friendly!
— Donna W. ,
Isak was great and personable.
— Thomas L. ,
Very helpful and pleasant.
— Cecil F. ,
It was a tag team effort in getting checked in.
— Autumn B. ,
Overall, great. The 'fix' at the shop didn't solve the problem. Now I need to go back to undo what was done at the time. I don't expect the 'Internal Cab' air control to revert back to 'Recirculation' after I have turned it to outside air, but it appears to do that on its own! Funky Control! I don't like to have to turn the Recirculation control to Outside Air every time I enter the vehicle.
— Douglas J. ,
He is a great service rep. Explains things well and stays in communication appropriately. Not pushy or trying to upsell products.
— Ramsey W. ,
Fantastic Lexus representative. Great customer service
— Dana S. ,